1. Introduction
Welcome to A1 Cooling & Heating (the “Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website (https://a1coolingandheating.com/) or contact us for services.
2. Information we collect
We may collect the following types of information from you:
- Personal information you provide: name, email address, phone number, address, service-request information, or any other information you enter in contact/service request forms.
- Automatically collected information: when you visit the website, we may collect technical information such as IP address, browser type, device type, and browsing data (pages visited, time spent, etc.), through cookies or similar tracking technologies.
3. How we use your information
We use the collected information for purposes including, but not limited to:
- Responding to your inquiries and scheduling HVAC service, maintenance, or installation.
- Providing requested services and follow-up, including estimates or quotes.
- Communicating with you about appointments, service updates, and promotions (only if you opt in or consent).
- Improving our website, customer service, and business operations.
4. Data sharing and disclosure
We do not sell or rent your personal information. We may share your information only when necessary to provide services, for example with:
- Service technicians, contractors, or partner vendors working on your HVAC job.
- Third-party service providers required to fulfill your request (for example, scheduling software, if used).
- Legal authorities if required by law or to protect rights, safety, or property.
5. Cookies and tracking technologies
Our website may use cookies or other tracking technologies to collect usage data and improve website functionality. You can control or disable cookies via your browser settings, though some features may not work properly if cookies are disabled.
6. Data security
We take reasonable measures to protect the confidentiality and security of your information. However, no method of data transmission or storage over the Internet is completely secure, and we cannot guarantee total security.
7. Your rights
Depending on your location, you may have rights regarding your personal information, including the right to access, update, correct or request deletion of your personal data. To exercise these rights or ask questions, contact us using the information below.
8. Children’s privacy
Our services are intended for adults and residential customers. We do not knowingly collect personal information from minors under 13.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Last updated” date.
10. Contact us
If you have any questions or concerns about this Privacy Policy, please contact us:
Phone: 713-992-0534
Address: Spring TX